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Free Shipping On Qualified Orders Over $99
Free Shipping On Qualified Orders Over $99

Frequently Asked Questions (FAQ)

Customer Accounts & Login

What is Pro's Warehouse?

Pro's Warehouse is your go-to e-commerce destination for a comprehensive range of occupational and consumer products. We are committed to offering competitive prices and an exceptional shopping experience, with fast and reliable shipping options to ensure your orders arrive promptly.

Do I need to create an account to shop on Pro's Warehouse?

No, you can browse and shop as a guest. However, by creating an account, you can streamline your checkout process with saved shipping and billing details, track your order history, and stay informed about the latest products and exclusive offers.

How can I update my account information?

To update your account information, log in to your Pro's Warehouse account and go to the "Account Settings" section. From there, you can modify your personal details, shipping addresses, and payment methods.

How can I get in touch with customer support?

For any questions or concerns, you can contact our customer support team by emailing support@proswarehouse.com or using our live chat feature on the website. We’re here to provide the assistance you need.

How do I sign up for the Business Solutions & Wholesale Program?

To enroll in our Business Solutions & Wholesale Program, visit the registration page on our website and fill out the application form. Our team will review your application and get back to you within 3-5 business days.

Where are your warehouses located?

Our warehouses are strategically positioned across key locations in the United States to ensure your orders are delivered quickly and efficiently.

Special Offers & Savings

Does Pro's Warehouse offer any special promotions or discounts?

Yes, we frequently provide special promotions and discounts on a variety of products. To stay informed about the latest deals, subscribe to our newsletter and follow us on social media.

How do I use a discount code?

At checkout, simply enter your discount code in the designated field before finalizing your purchase. The discount will be applied to your total order amount.

Do you provide free shipping?

Yes, we offer free shipping on eligible orders over $99 within the US.

Do you offer bulk discounts or special pricing for large orders?

Yes, we provide bulk discounts and special pricing for larger orders. For more details and to discuss your specific requirements, please reach out to our sales team at sales@proswarehouse.com.

Free Shipping

On qualified USA orders $99+

30 Days Return

Free exchange or return within 30 in unused condition

Customer Support

Email or Chat us anytime, anywhere

Shipping & Returns

How do I place an order?

To place an order, simply browse our website, add items to your cart, and proceed to checkout. You can either create an account for faster future checkouts or check out as a guest.

What payment methods does Pro's Warehouse accept?

We accept all major credit and debit cards, PayPal, and other secure payment options.

How long does shipping take?

Orders received before 4 PM local time will be shipped the same day. Most orders are delivered the next day. However, vendor-supplied items may take an additional 1-2 business days for delivery, and LTL (Less Than Truckload) orders typically take 2-3 business days.

Can I track my order?

Yes, once your order has been shipped, you’ll receive a tracking number via email. You can use this number to monitor the progress of your shipment on our website or through the carrier’s tracking system.

Do you ship to PO Box addresses?

Yes, we do ship to PO Boxes where applicable. If delivery to a PO Box is not possible, we will reach out to you to request a valid alternate address.

What is your return policy?

We accept returns within 30 days of receipt for most items. To initiate a return, please visit our return portal at https://proswarehouse.com/apps/return_prime. If you have any issues accessing the portal or have questions, please contact us by email at support@proswarehouse.com. Items must be returned in their original condition and packaging. Certain products may be subject to restocking fees or specific return conditions.

How do I initiate a return?

To start a return, please visit our returns page and follow the instructions. You will need your order number and the email address used at checkout. Once your return is approved, you will receive a return shipping label.

When will I receive my refund?

Refunds are processed within 7-10 business days after we receive your returned item. The refund will be issued to the original payment method used for the purchase.

Can’t Find the Answer You’re Looking For?

If you have any questions or need assistance, please reach out to us:

Email: support@proswarehouse.com
Live Chat: Available on our website

We’re here to help and will get back to you as soon as possible.

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